Shipping & FAQs
FAQs
What makes Dear Darling unique?
Dear Darling is a slow fashion brand rooted in culture and heritage. Every piece is thoughtfully handcrafted using traditional and artisanal techniques. Subtle variations in color and patterns are a natural part of these processes, making each piece truly one-of-a-kind and special.
Where are Dear Darling clothes made?
Our garments are crafted in partnership with skilled artisans, primarily in India. Each collection celebrates their incredible craftsmanship while honoring sustainable and ethical practices.
Orders & Pre-Orders
How does pre-ordering work?
We operate on a pre-order model for selected collections to minimize excess and ensure that each garment is thoughtfully made. Once you place a pre-order, our artisans will begin crafting your piece. Pre-orders typically take 4 - 6 weeks to process. Exact timelines will be mentioned on the product page or in your confirmation email upon order.
Can I cancel or modify my pre-order?
Pre-orders can be canceled or modified within 24 hours of placing the order. Beyond this, cancellations or changes may not be possible, as production begins promptly.
Will I be notified when my pre-order ships?
Yes! Once your pre-order is ready, you will receive an email with tracking details to follow your package’s journey.
Shipping & Delivery
Where does Dear Darling ship to?
We currently ship worldwide! Whether you’re in Singapore, Australia, or anywhere else, we ensure your Dear Darling pieces find their way to you.
What are your shipping charges?
• Singapore: Free shipping on orders above SGD $200. A flat rate of SGD $5 applies for orders below SGD $200.
• International: Shipping rates vary based on location and will be calculated at checkout.
How long does shipping take?
• Singapore: 2-5 business days after dispatch.
• International: 7-14 business days, depending on the destination.
Do you provide express shipping?
Yes, we offer express shipping at an additional cost. Please select the express shipping option at checkout.
Returns & Exchanges
What is your return policy?
As each piece is handcrafted, we do not offer returns or refunds unless the product is defective or damaged. Please review our size guides carefully before placing your order.
Can I exchange my item?
We allow exchanges for sizing issues within 3 days of receiving the product, subject to availability. The customer is responsible for return shipping costs.
Care Instructions
How do I care for my Dear Darling pieces?
To ensure the longevity of your garments:
• Hand wash or machine wash on a delicate cycle in cold water.
• Use mild detergents and avoid bleach.
• Dry in shade to preserve colors and fabric integrity.
• For indigo or darker-colored dyed pieces, some color bleed is natural during the first wash. We recommend gently hand washing them in cold water separately to prevent color transfer.